Terms & Conditions


The offer and sale of products on our website (“wildwood.gr”) are governed by the current Terms and Conditions of use.

Products bought on wildwood.gr are sold directly by “FREE SHOP SA.”, doing business as “Free Shop”, registered at 15 Dimitriou Vasiliou Dimitriou Avenue, Neo Psychiko 15451, Greece, and registered under the VAT number EL 095335215.

The terms and conditions of use may be amended, particularly to abide by possible legislative changes. New terms and conditions of use apply to all sales made after their publication on wildwood.gr.

You can view the current version of the terms and conditions of use at any time by clicking on “Terms and Conditions.”

Article 1- Price

1.1- The prices of our products are indicated in Euros, all inclusive of tax, excluding shipping. These prices may be communicated and converted into other currencies but the effective and accounting currency is always the Euro.

1.2- All orders must be paid in euros.

1.3- Wildwood.gr reserves the right to modify prices at any time. However, products will be billed based on the rates in effect at the time the order is made, subject to availability.

Article 2- Orders

By validating his or her order online, the client accepts unconditionally and agrees to engage with and respect wildwood.gr’s current terms and conditions of use. If the customer does not agree with the terms specified in the terms and conditions of use, we ask the customer not to place orders on wildwood.gr. By placing an order with wildwood.gr, the client confirms to know and accept our terms and conditions without reservation.

Article 3- Availability

Product availability is based on the amount of available stock. Errors may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. If a product becomes unavailable after confirmation of the customer’s order, we will make every effort to keep the customer informed by email or phone as soon as possible.

When a product is no longer available on wildwood.gr, customers will see a “Sold Out” button appear on the page. However, if the product is scheduled to come back in stock, the customer may receive an email automatically to be kept informed by clicking on “Notify me when available.”

Wildwood.gr is not liable in the case of shortage or unavailability of products.

Article 4- Order Completion

At any time, the customer can:

Select an article by clicking on “Add to bag,” and then clicking on “checkout.”

Add more items by clicking on “continue shopping.”

Consult a list of your selected items by clicking on “your shopping bag.”

The customer may change the quantity of an item he or she wishes to buy by changing the number of units selected, or delete an item by clicking on the “x.”

For each item selected on wildwood.gr, a summary page will appear, showing an image of the product, its color, its size, the quantity selected, its unit price and the total price of the order. Wildwood.gr invites customers to thoroughly check the accuracy of their selection before confirming their order.

Though every effort is made to ensure that the color and pattern of our items are accurately posted on our website, variations may occur, particularly because of computer screen limitations in accurately displaying color. For this reason, wildwood.gr is not liable for inaccuracies in the photographs or graphical representations of products on wildwood.gr.

For questions about products, the customer may contact our customer service team at help@wildwood.gr.

Each order made on wildwood.gr requires that the customer provide us with accurate and complete information. The requested information includes: name, phone, email address, billing and shipping address.

Once completed, your order will be sent directly for fulfillment.

You may change or cancel your order by contacting Customer Service by phone (+30 216 9000511 & 512) or email (help@wildwood.gr).

Wildwood.gr reserves the right not to accept an order from a customer with whom there is a dispute on a previous order, or if wildwood.gr reasonably believes that a client has violated the terms and conditions, or for any other legitimate reason.

A summary of your order will be sent by email. The message will contain the name of the products ordered, the quantity, price and amount of postage.

You may create an account to save the billing and delivery information for your order. You will be asked to create your own password for future use of the account. By doing so, you agree, at your own risk, to keep the password and all other information confidential and never to disclose them to third parties. Accordingly, any purchase made through your account will be assumed to have been made by you. In case of loss, theft or unauthorized use of your account, you agree to relay this information to wildwood.gr immediately.

You can place an order without creating an account by clicking on “checkout as guest.” You will need to fill in the necessary information for the delivery of the order: your name, address, phone number and email.

Article 5- Delivery

Items will be sent to the delivery address indicated during the time of purchase.

Shipments in Greece are made by ACS or DHL.

For shipments within the European Union we use DHL.

Shipping fees are calculated automatically, just after you have finalized your order. They will appear in the amount you must pay. The amount depends on the products ordered, delivery area and the selected service.

When sending a package, we will send an email with the tracking number. You can follow your order from dispatch until arrival on the website of the delivery service by indicating the tracking number.

Customs and other fees incurred in the destination country are the responsibility of the recipient.

Article 6- Payment

You may choose between the following payment methods:

Credit card, Visa, MasterCard or American Express.


Bank transfer (Bank fees to be shared: SHA)

Article 7- Returns and Exchanges

Free Shop is committed to providing you with high quality items. However, if you are not satisfied with an item you have purchased with us, we will be happy to reimburse you. You have fifteen (15) days from the date of receipt of the item to return it to wildwood.gr.

Items must be returned in their original condition, in their packaging and with a copy of the invoice to the following address:

Free Shop S.A.
15 Dimitriou Vasiliou Avenue
Neo Psychiko, 15451, Greece

You may also return the items directly to any one of the “Free Shop” stores in Greece. Details on Free Shop locations online. However, you will not receive your refund at the store, the refund will be processed the next business day by our online operations team. The store will inspect the goods and, if approved, it will issue a Merchandise Return document and will provide you with a copy for your records. The store will hold the returning goods.

Customs taxes applying from countries outside the European Union will be charged to the customer if the return is processed with his/her own courier or shipping agent.

Any returned items that do not comply with our terms and conditions will not be accepted and will remain in our warehouse (the return address) to be collected by the customer or his designated agent, that the customer shall arrange and pay for.

Packages returned without necessary return information will be sent back to the customer.

Marked down items cannot be exchanged or reimbursed and they will be represented as "final sale" items.

Article 8- Information/ Order Follow Up

To follow an order, contact: help@wildwood.gr

Tel: +30 216 9000 511
Tel: +30 216 9000 512

Article 9- Intellectual Property

All text, commentary, articles, illustrations and images produced on the wildwood.gr website are all rights reserved. As such, in accordance with the Intellectual Property Code, only private use is tolerated.

Any other use constitutes infringement and is punishable under Intellectual Property laws unless wildwood.gr gives permission before use.

Total or partial reproduction of the wildwood.gr catalog is strictly prohibited. All rights reserved.

Article 10- Responsibility

All items offered on wildwood.gr comply with Greek legislation. It is your responsibility to check with local authorities in your country to verify the possibility of delivery within your country and the use of the products you plan to order.

Article 11- Applicable Law- Disputes

In the case of a legal dispute, the Greek courts of Athens have jurisdiction.

Article 12- Personal Information

Wildwood.gr agrees not to disclose any information provided to us to third parties. This information remains confidential, and will only be used by our internal departments to process your order, to personalize communication, or to offer specific products, including the wildwood.gr newsletter which subscribes customers based on areas of interest.

You have the right to access, rectify and oppose to any personal data registered about you. To do this, simply send a request by email to: help@wildwood.gr.



02 October 2017


Operated by Free Shop S.A.