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Returns

Returns

Returns Terms & Conditions:
You have the right to return your purchased items within fifteen (15) days from the delivery date of your purchase under the following conditions:
The returned item(s) must be unworn, unwashed, unmarked, unaltered, undamaged, and the original product tags/labels must be attached to the items as shipped.
All of the above conditions must be met in order to accept the return. 

You have two options to return your purchased item(s):

1. Ship your Return to us.

Please ship the returning item(s) to:

Free Shop S.A.
Wildwood.gr
15 Dimitriou Vasiliou Avenue
Neo Psychiko | 15451 | Greece

Make sure that you include your Order Number on a document inside the box or even better include your purchase receipt in the box.

You are responsible for the return shipping charges and we strongly advise that you use a shipping method that will provide tracking and delivery notifications.
The goods remain under the ownership and the liability of the sender (the customer) until they are delivered to our warehouse.  We are not responsible for returning items that get lost, stolen, or damaged before we have received them.

2. Return at Store (Athens, Greece only)

Our customers in Athens (Greece) also have the option to return the goods in person at:

  1. Free Shop | Golden Hall (1st floor)
  2. Free Shop | Kolonaki, 17 Skoufa Street
  3. Free Shop | Psychiko, 15 Dimitriou Vasiliou Avenue

Make sure to have your purchase receipt with you as without it the stores will not be able accept the return.

The "Free Shop" stores will issue a receipt to certify the successful return of the goods but will not issue a refund at that moment. The refund will be issued from our Online Operations center within 24 business hours using the same payment method as the one used for the initial purchase. 

More information:
About Refunds here.
About Exchanges here.